I HAVE JUST PLACED AN ORDER. CAN I CANCEL OR CHANGE IT?
If you place an order and then realize you have made an error your order can be cancelled within the first 15 Minutes only. Sorry but we are unable to amend or alter an order once it has been placed. To cancel your order you can either click on the link provided on your order confirmation page, the link on your order confirmation email or if you have placed your order from an account you can do this from your "My Orders" tab. After 15 Minutes your order cannot be cancelled as it is in process, you will need to return the order to us for exchange or refund using our free 30 day service. Please go to "How do I return an item?
HOW DO I PAY FOR MY ORDER?
There are a number of payment options to choose from and it can be different from one country to another. Available payment options will be shown in the checkout page:
- Apple Pay
- Diner's Club
All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud. Whatever payment card you are using please ensure you are signed up to your banks 3DS security scheme so you can complete any security steps your bank may ask for. If you are not signed up for your banks 3DS security scheme please use a payment method like PayPal or ApplePay instead.
HAS MY ORDER BEEN SHIPPED?
As soon as your order has been sent out, we will send an email to let you know. If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking "Order history". There you can review your past orders and the status of your current order. If you did not create an account you will not be able to see the order status so will need to refer to the shipping confirmation email with your tracking link.
TRACK YOUR ORDER AND VIEW HISTORY
Create an account and login before you shop to ensure you are kept up to date. When you have an account with us you can track your orders by visiting "My Account" and clicking "my orders". Placing an order as a 'guest' you will not see any online order updates.
HOW DO I USE MY PROMOTION CODE?
Make sure that you type your code into the appropriate box on our checkout page and hit "apply" to update your order before you confirm payment. If your code doesn't work as expected check the T&C's on the communication you got the code with or get in touch with us. Remember that most codes are single use and only function on full price goods.
HOW DO I PROCESS A RETURN OR EXCHANGE?
We offer a 14 day return or exchange service on all orders. If you have ordered as a guest please visit the 'Return an Item' link on this page and use the Returnado widget to find your order and request your return or exchange. If you have ordered as an account you can visit your 'my orders' and request from there. You can then use the shipping label provided with your original order at your local Post Office. Please remember that exchanges are only offered once per sku and are only offered on color or size changes. If you wish to change the product please request a return for refund and place a new order.
You must return or hand over the goods to
Peter Krauseneck Strasse 16
79618 Rheinfelden (Baden)
immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
Please note your order number somewhere in the parcel.
You bear the direct costs of returning the goods.
I ORDERED AS A GUEST AND CANNOT SEE MY ORDER HISTORY ONLINE?
This is correct. If you ordered as a guest you will not be able to see your order history or track the shipment online and we are unable to add guest orders to an account. You will have to track via the shipping confirmation email we sent.
I HAVE SEEN AN ITEM BUT IT NO LONGER SEEMS TO BE IN STOCK
Some of our most desirable products will sell out quickly so we recommend to buy it before it’s gone for the season. If a product does not add to cart it means we are sold out.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER
If you have received an incorrect item, we sincerely apologize. Please contact us straight away and let us know your order number and product code/product name if you want a refund or replacement.