FAQ

If you place an order and then realize you have made an error your order can be cancelled within the first 15 Minutes only. Sorry but we are unable to amend or alter an order once it has been placed. To cancel your order you can either click on the link provided on your order confirmation page, the link on your order confirmation email or if you have placed your order from an account you can do this from your "My Orders" tab. 
After 15 minutes, your order may already be in process and can no longer be cancelled. If the order has already been dispatched, you may exercise your statutory right of withdrawal within 14 days of receiving the goods. Please refer to our Return & Refund Policy for further information.
Please go to "How do I return an item?

We currently accept the following payment methods:

• Visa  
• Mastercard  
• American Express  
• Maestro  
• Apple Pay  
• Google Pay

Available payment methods may vary depending on your country and will be displayed during checkout.

For card payments, your bank may require additional authentication through the 3D Secure (3DS) process. If prompted, please follow the verification steps shown during checkout. If the authentication is not completed successfully, the payment may be declined.

As soon as your order has been sent out, we will send an email to let you know. If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking "Order history". There you can review your past orders and the status of your current order. If you did not create an account you will not be able to see the order status so will need to refer to the shipping confirmation email with your tracking link.

Create an account and login before you shop to ensure you are kept up to date. When you have an account with us you can track your orders by visiting "My Account" and clicking "my orders". Placing an order as a 'guest' you will not see any online order updates.

Make sure that you type your code into the appropriate box on our checkout page and hit "apply" to update your order before you confirm payment. If your code doesn't work as expected check the T&C's on the communication you got the code with or get in touch with us. Remember that most codes are single use and only function on full price goods.

Consumers have a statutory right of withdrawal of 14 days from the day on which they, or a third party designated by them, receive the goods.  

To exercise your right of withdrawal, please follow the instructions in our Return & Refund Policy.  

You bear the direct costs of returning the goods unless the item is defective, damaged or you have received the wrong item.  

We kindly ask you to return the goods with their original tags and, where possible, in their original packaging. However, this is not a condition for exercising your statutory right of withdrawal.  

Exchanges, for example for another size or colour, may be offered subject to availability.

You must return or hand over the goods to

DECH Group
Peter Krauseneck Strasse 16
79618 Rheinfelden (Baden)
Germany

immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

Please note your order number somewhere in the parcel.

You bear the direct costs of returning the goods.

This is correct. If you ordered as a guest you will not be able to see your order history or track the shipment online and we are unable to add guest orders to an account. You will have to track via the shipping confirmation email we sent.

Some of our most desirable products will sell out quickly so we recommend to buy it before it’s gone for the season. If a product does not add to cart it means we are sold out.

If you have received an incorrect item, we sincerely apologize. Please contact us at shop@borisherrmannracing.com and include your order number and, where possible, photos of the item. If the item is defective, damaged or incorrect, we will arrange an appropriate solution. You will not be required to bear the return shipping costs for a justified complaint.